Store Policies
Satisfaction Guarantee
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
In-Store Pickup
In-store pickup is free for all items, including bikes. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.
If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.
Information Security
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Returns
Ted’s Bike Shop accepts returns of parts/accessories within 30 days of purchase in unopened, uninstalled condition, with receipt. A 10% restocking fee may be applied.
Ted’s Bike Shop does not accept returns for any new bicycle, fully paid or with deposit. No returns on special orders, used bikes, or food items.
- Labor fees, such as custom wheel builds or other services, are non-refundable.
Service Policies
Ted’s Bike Shop is not liable for any items left in the store for longer than 30 days after work is completed. All repairs/items must be picked up 30 days after completion or the item is subject to forfeit.
Ebike Policy: Ted’s Bike Shop does not sell or service any E-bike that does not have a Bosch or Shimano drive system. All Li-Ion batteries that are left on a bicycle for service must be UL listed and known to be in safe and working order.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!